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Speedfit page turns grey and cannot be clicked

Zan_H
Zan_H Wolfspeed Employee - Contributor Level 2
in General

Customer used Speedfit couple weeks ago without problems. He returned to found that the page turned grey and cannot be clicked. He tried different webbrowser (Edge and Chrome) and tried the Ctrl+F5 however got the same result.

This is probably an IT issue... may I know how to fix it?

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