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Speedfit page turns grey and cannot be clicked

Zan_H
Zan_H Wolfspeed Employee - Contributor Level 2
in General

Customer used Speedfit couple weeks ago without problems. He returned to found that the page turned grey and cannot be clicked. He tried different webbrowser (Edge and Chrome) and tried the Ctrl+F5 however got the same result.

This is probably an IT issue... may I know how to fix it?

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Comments

  • AAnders
    AAnders Wolfspeed Admin - Contributor Level 4

    Hello Zan,

    We have identified this issue and are working with our IT partners to correct it. There is a page caching issue that is causing this to occur. While we work to resolve the issue, it is possible to work-around it by opening an incognito or private browsing tab and then going to SpeedFit. This should allow the tool to load properly.

    Thank you, and sorry for the inconvenience.

  • Zan_H
    Zan_H Wolfspeed Employee - Contributor Level 2

    Thanks! The solution worked for the customer!

  • Zan_H
    Zan_H Wolfspeed Employee - Contributor Level 2

    Hi Adam,

    Customer reported that he can run Speedfit in incognito mode, however if he leaves it on for 5-6 min the page will turn grey again... May I know when we'll be able to fix this issue?

    Thanks,

    zan

This discussion has been closed.